Shipments

Delivery

We recommend grouping your purchases into a single order, as we cannot combine separate orders, and shipping costs will be charged for each one. Our system is fully automated, so it is not possible to modify orders or add items afterward.

Delivery Times

The stock displayed on our website is "live," meaning you can generally rely on its accuracy, though discrepancies may occur (e.g., due to theft in the store or double orders). At this time, you can only order "in stock" products. We will soon reopen the option to order "non-stock" products, with estimated delivery times provided.

Please note that delivery times are indicative; we depend on our suppliers, carriers, customs, etc.

Shipping Costs

• Regular Size Parcels: Shipping starts at €10 within Belgium, €12.90 to the Netherlands, and €15 to other European countries.

• Large and Heavy Goods: An additional surcharge applies depending on the size, weight, and number of items. Shipping costs for "bulky goods" start at €20 within Belgium and increase in increments of €10. For other European countries, shipping costs start at €30 and increase in increments of €15. These goods are shipped via Mainfreight. Please note that tracking information may be inaccurate and delayed due to the use of subcontractors, so we have chosen not to provide tracking information.

Europe

For all standard-sized packages within Europe, we use FedEx or DPD as the shipping company. After shipping, you will receive an email with your tracking code, which is also available in your account.

Switzerland, Norway, Liechtenstein, Monaco, San Marino, Vatican City & Andorra

As these countries are not in the EU, we are obliged to charge an additional handling fee for customs clearance. Therefore, shipping fees may vary, or we may need to charge additional costs after you have placed your order. If the shipping costs exceed expectations, you can always cancel the order, and all payments will be refunded.

Worldwide

Due to varying situations, shipping costs for orders outside Europe cannot be accurately calculated in advance. After placing your order, you will be contacted regarding the shipping costs. If the shipping costs exceed expectations, you can always cancel the order, and all payments will be refunded.

Transport Damage

We take great care to pack every shipment as securely as possible. However, please inspect your shipment immediately upon receipt. For packages with visible transport damage, inform the carrier upon acceptance and note the damage, or refuse the shipment. If necessary, check the contents for completeness and damage in the presence of the carrier.

Please contact us as soon as possible by email at info@aerobertics.be. Claims for damage or missing contents made more than three days after receipt cannot be processed, as we will not be able to file our own claims with the transport company.