FAQ

To place a pre-order, you must be logged in to our website. If you don't have an account yet, you can create one here. To place a pre-order, simply order the product as you normally would. Once the product arrives, we'll ship it to you as soon as possible.

To place a backorder you must be logged in. If you don't have an account yet, you can create one here. When you view the sold-out product, you can add it to your shopping cart. Once you order and pay for this item, it will be placed on backorder. This means it's reserved and will be available to you immediately upon the next restock.

If you order multiple products that are not in stock, we will wait until everything is available and then send everything at once.

Placing a backorder does not guarantee you will have the item at the next restock. For example, if a product has 8 backorders, we will try to order 8 items. If we can only order 5, the first 5 backorders will receive the product and the last 3 will have to wait until the next restock. 

For information about your backorder, please feel free to email us!

You can see the stock for each product on the website, when a product is in stock you can order it.

If a product is sold out, you can always place a backorder. This means that you will be placed in a queue for the next restock of that product. When a popular product is out of stock, you might have to wait for several restocks. We do everything we can to process all backorders as quickly as possible.

For example, if a product has 8 backorders, we will try to order 8 items. If we can only order 5, the first 5 backorders will receive the product and the last 3 will have to wait until the next restock. 
For information about your backorder, please feel free to email us!

All orders will be sent with a valid invoice/receipt of purchase. Enter your VAT number in your information, and you will have a valid invoice that you can use in your company.

The prices on the Aerobertics website all include VAT.

Delivery

We recommend grouping your purchases into a single order, as we cannot combine separate orders, and shipping costs will be charged for each one. Our system is fully automated, so it is not possible to modify orders or add items afterward.

Delivery Times

The stock displayed on our website is "live," meaning you can generally rely on its accuracy, though discrepancies may occur (e.g., due to theft in the store or double orders). At this time, you can only order "in stock" products. We will soon reopen the option to order "non-stock" products, with estimated delivery times provided.

Please note that delivery times are indicative; we depend on our suppliers, carriers, customs, etc.

Shipping Costs

• Normal size:

Belgium: €8.90 – Free shipping from €150  

Netherlands: €10.90 – Free shipping from €200  

Austria, Germany & France: €13.90 – Free shipping from €250  

Other European countries: Flat rate of €16.90.

• Large and Heavy Goods: 

An additional surcharge applies depending on the size, weight, and number of items. Shipping costs for "bulky goods" start at €20 within Belgium and increase in increments of €10. For other European countries, shipping costs start at €30 and increase in increments of €15. These goods are shipped via Mainfreight. Please note that tracking information may be inaccurate and delayed due to the use of subcontractors, so we have chosen not to provide tracking information.

Europe

For all standard-sized packages within Europe, we use FedEx or DPD as the shipping company. After shipping, you will receive an email with your tracking code, which is also available in your account.

Switzerland, Norway, Liechtenstein, Monaco, San Marino, Vatican City & Andorra

As these countries are not in the EU, we are obliged to charge an additional handling fee for customs clearance. Therefore, shipping fees may vary, or we may need to charge additional costs after you have placed your order. If the shipping costs exceed expectations, you can always cancel the order, and all payments will be refunded.

Worldwide

Due to varying situations, shipping costs for orders outside Europe cannot be accurately calculated in advance. After placing your order, you will be contacted regarding the shipping costs. If the shipping costs exceed expectations, you can always cancel the order, and all payments will be refunded.

Transport Damage

We take great care to pack every shipment as securely as possible. However, please inspect your shipment immediately upon receipt. For packages with visible transport damage, inform the carrier upon acceptance and note the damage, or refuse the shipment. If necessary, check the contents for completeness and damage in the presence of the carrier.
Please contact us as soon as possible by email at info@aerobertics.be. Claims for damage or missing contents made more than three days after receipt cannot be processed, as we will not be able to file our own claims with the transport company.

Of course! Products that are out of stock on our online store can still be ordered. 

How do you do this?

1. Log in to our website.
2. Order the product just as you normally would.
3. When we recieve the order, we’ll order the product for you from our supplier. 
4. Once the product arrives, we’ll have it ready for pickup or ship it directly to you.

If you place a large order and some items are out of stock, we’ll wait to ship until all items are available. That way, you’ll receive one package with everything inside!

Are you in the store and would you like to place an order?

Just ask at the register and we'll take care of it for you!

Step 1: Go to the Website

Open your internet browser and visit our website: www.aerobertics.be.

• In the top-right corner, set the website language to “English.”
• Click on “Sign In” in the top-right corner.

Step 2: Choose Registration

In the login window, you will see two options:

• We are already a customer
• Create a new account

Select “No, we are a new customer” (if you have not ordered since August 15, 2024).Click on “Create Account.”

Step 3: Fill in Your Details

Under “Register,” carefully complete the registration form:

• First and last name: Enter your full name.
• Email address: Provide a valid email address (this will be your username).
• Password: Create a strong password that is easy to remember, following these rules:
  • At least 8 characters
  • At least 1 lowercase letter
  • At least 1 uppercase letter
  • At least 1 number
  • At least 1 special character

Double-check your information for accuracy.

Step 4: Complete Registration

Click the “Register” or “Create Account” button.

• Green confirmation message? Your registration is successful.
• Red error message? Likely, your passwords didn’t match or didn’t meet the requirements (see Step 3).

You will receive a confirmation email at the email address you provided.

Step 5: Verify Your Email Address

Open the confirmation email from Aerobertics.

• Don’t forget to check your SPAM or Junk Mail folder.
  Click the verification link in the email to activate your account.

Step 6: Log In and Shop

Return to www.aerobertics.be.

• Click on “My Account.”
• Enter your email address and password, then click “Log In.”

You’re now logged in and ready to shop!

When paying for your order, you will be taken to the Checkout page. Here you can select “Redeem gift voucher” at the top. Enter your code and enjoy the discount!

We issue promo codes on special occasions. These usually give you a certain percentage discount on your order. You enter the promo code on the shopping cart page. This way you can see how much discount you will receive. Certain products are not eligible for a discount, such as certain brands, second-hand items, and products that are already on sale.

Yes. With Multisafepay or PayPal, you can reliably, safely and easily pay for online purchases. Multisafepay is the system that links you directly to your own internet banking program for an online purchase. In order to make use of Multisafepay, you do not have to register, download any files or make an account. If you use internet banking from ABN AMRO, ASN Bank, Fortis, Friesland Bank, ING, Rabobank, SNS or SNS Regio Bank, then you can pay directly with Multisafepay. You then quickly and easily make your payment is the trusted internet payment environment of your own bank. Pay the way you’re used to! You can also pay via PayPal with your own PayPal account.

With the delivery of any order, you get a clear invoice from www.aerobertics.be  

All orders will be sent with a valid invoice/receipt of purchase. Enter your VAT number in your information, and you will have a valid invoice that you can use in your company.

We credit the amount back to your account within 7 to 14 working days, counting from the day that we receive the return whole and unused.

The reconsideration period is fourteen (14) days. Within that period, you can review the products. If the products do not suit you, you may return them within the 14-day period in the original packaging and without damage. If you wish to send back the purchased goods, you bear the expense of the return sending. We are happy to discuss the matter with you and to work with you to find a suitable solution.

The reconsideration period is fourteen (14) days. Within that period, you can review the products. If the product does not suit you, you may return it within the 14-day period in the original packaging and without damage (i.e. not used and in the original, unopened package).
Important: The products may not have been used in any fashion. Packaging must be in the original state without damage. We retain the right to bill for costs and to deduct these from the repayment of your purchase amount.

We do our best to ship orders placed before 3:00 p.m. the same day. You’ll receive your order the next day; the farther away from Belgium, the longer it may take.

Of course, it may take longer for large orders such as airplanes and engines, since they have to be shipped in a special way!