Warranty and Repairs

At Aerobertics, we stand behind the quality of the products we supply. If you are dealing with a manufacturing issue, need a manufacturer warranty claim processed, or require technical repairs on an RC aircraft, vehicle, or electronic setup, our team is here to help get your gear back in prime condition.

Legal Warranty

All products purchased from Aerobertics BV are covered by the European legal statutory warranty. This guarantees that:

• Every product must arrive in good condition and function properly under intended, normal operating conditions.
• Defective components or manufacturing flaws present at delivery will be repaired, replaced, or resolved in accordance with statutory consumer protections.

What is covered:

• Material defects and manufacturing errors from the factory.
• Internal electronic failure under standard rated usage conditions.

What is NOT covered under warranty:

• Crash damage, impact fractures, or pilot error.
• Water damage (unless the product is explicitly rated fully waterproof by the manufacturer).
• Overvoltage, reversed polarity, or improper soldering/wiring.
• LiPo battery degradation, puffing, or dead cells caused by deep discharge, improper storage voltage, or incorrect charging parameters.
• Normal wear and tear on consumable parts (gears, tires, prop blades, bearings, brushed motor brushes).
• Unauthorized modifications or software/firmware flashing outside manufacturer specifications.

How to Submit a Warranty Claim or Repair Request

To avoid delays, please follow these steps before sending any hardware to our workshop:

1. Contact Technical Support First

Reach out via our Contact Form or email us with:

• A filled in repair form.
• Your original order or invoice number.
• The exact brand, model, and serial number (if applicable).
• A clear description of the issue.
• Photos or a short video demonstrating the defect or fault.

In many cases, our technical team can help you troubleshoot and resolve setup or configuration issues without needing to ship the item.

2. Package Your Equipment Securely

Once authorized by our team, package your item carefully. You must include:

• The product
• The filled in repair form.
• A copy of your original purchase invoice.
• All relevant components needed to test the fault (e.g., matching ESC if diagnosing a motor cut-out, or transmitter if diagnosing a receiver issue).

Never ship batteries while they're still plugged in!

3. Shipping Details

Send packages to our service desk:

AEROBERTICS BV
Maalse Steenweg 367
8310 Sint-Kruis (Brugge)
Belgium

In-House & Manufacturer Repairs

Need assistance diagnosing a mechanical issue?

• Direct Shop Support: Our shop in Bruges handles diagnostics, assembly checks, and technical repairs for a wide range of RC platforms.

• Manufacturer Service Centers: For specialized brands (such as high-end transmitters, turbine engines, or advanced telemetry systems), we coordinate repairs directly with official European service centers to preserve your factory warranty.

Repair & Shipping Terms

Assessment Fees: If a non-warranty issue or crash-damaged item is submitted for assessment, a standard diagnostic bench fee may apply before any repair work begins. We will always provide a quotation for parts and labor before proceeding with payable repairs.

Inbound Shipping: Return/service shipping to Aerobertics is the responsibility of the customer. We strongly advise using an insured, trackable shipping service.

Return of Repaired Items: Confirmed warranty repairs will be returned to you at our expense. Non-warranty repairs and declined quotes are subject to standard return shipping costs.